Specifies, in GS 66-356, that two or more violations of the same federal customer service requirement or the same term and condition of the cable service provider's agreement with customers are unfair or deceptive acts or practices (currently, persisted or repeated violations of the federal customer service requirements or the terms and conditions of the cable service provider's agreement with customers are unfair trade practices). Expands the Consumer Protection Division’s authority relating to complaints to include investigating and resolving such complaints (currently, can only receive and respond to such complaints). Makes technical changes and removes outdated language. Allows bringing a civil action for forfeiture of revenue. Clarifies that GS 66-356 does not apply to video streaming services (an entity that makes available directly to the consumer, through a distribution method that uses internet protocol, video programming or video content the entity makes available for users to view). Applies to violations committed on or after June 1, 2027.

Appropriates $133,000 in recurring funds from the General Fund to the Department of Justice for 2026-27 to be used for the two specified hires. Appropriates $500,000 from the General Fund to the Department of Justice for 2026-27 be used for costs incurred from implementing the act. Effective July 1, 2026.