AN ACT TO IMPROVE CUSTOMER SERVICE WHEN RENEWING VEHICLE REGISTRATIONS BY STREAMLINING THE COLLECTION OF OVERDUE TOLLS AND OTHER OVERDUE AMOUNTS THAT MUST BE PAID BEFORE A VEHICLE'S REGISTRATION IS RENEWED.
Amends GS 20-54 to require the Division of Motor Vehicles (DMV) to also refuse vehicle registration or issuance of a certificate of title or any transfer of registration if: (1) county and municipal vehicle property taxes and related fees have not been paid; or (2) registration of the owner's vehicle is blocked as a sanction for failure to comply with a child support order or a subpoena. States the NCGA's intent that, when a law enacted after January 1, 2021, imposes a vehicle title or registration stop for failure to pay an amount due to an entity, the stop does not become effective until the DMV's vehicle records state the amount that must be paid to clear the stop and the vehicle owner can clear the stop and obtain a title or renew a registration by paying the required amount to the DMV a DMV commission contractor.
Makes a conforming repeal of GS 20-50.4, which required DMV to (1) refuse to register a vehicle on which county and municipal taxes and fees have not been paid; and (2) refuse to register the vehicle of an owner against whom sanctions are imposed for failure to pay child support or who has failed to comply with the specified subpoena until the payments were no longer delinquent. Makes conforming changes to GS 110-142.2.
Effective July 1, 2022, further amends GS 20-54 by adding that when the DMV imposes a vehicle title or registration stop for an amount owed to the North Carolina Turnpike Authority, the DMV's vehicle records must state the amount required to clear the stop. Allows the vehicle owner to clear the stop and obtain a title or renew a registration by paying the required amount to the DMV or a DMV commission contract agent. Amends this provision, effective January 1, 2023, so that it is applicable to stops for an amount owed to the Department of Transportation instead of to the North Carolina Turnpike Authority.
Requires the DMV, in consultation with the License Plate Agency Advisory Committee, to develop and implement a plan to improve the process for collecting the amounts required to clear vehicle title and registration stops imposed for failure to pay amounts owed to entities other than the Department of Transportation. Requires DMV's vehicle records to set out the amount that must be paid to clear a stop so that DMV or a DMV commission contractor can inform the vehicle owner of the amount required to clear the stop, accept payment, remove the stop, and issue a title or renew a vehicle's registration in the same customer transaction. Requires the plan to be submitted to the specified NCGA committee by March 1, 2023.