Refers to the act as the "NC Call Center Preservation Act of 2021." Enacts new GS 95-31.1, providing as follows. Defines a call center employer or employer as any business that employs for the purpose of customer service or back-office operations: (1) 50 or more employees, excluding part-time employees or (2) 50 or more employees who in the aggregate work at least 1,500 hours per week (exclusive of overtime). Requires a call center employer to notify the Commissioner of Labor (Commissioner) 120 days before relocating out of state a call center, or one or more facilities or operating units within a call center that comprises at least 30% of the center's or operating unit's total volume when measured against the previous 12-month average call volume of operations, or substantially similar operations. Requires the Commissioner to compile a semiannual list of such relocations; requires the list to be distributed to all agencies subject to GS Chapter 95 (Department of Labor and Labor Regulations). Requires employers who appear on the list to remit the unamortized value of any grants, guaranteed loans, tax benefits, or any other governmental support they has previously received to the Commissioner on a graduated scale formula that is set out in the act.
Requires the call center employer to work with the North Carolina Community College System to implement a program for the retraining of affected employees who have become unemployed due to the relocation of a call center outside of the state. Requires relocating call center employers to remit retraining tuition for its former employees to the office of the System Office to be used within 18 months of displacement or the tuition will be forfeited.
Specifies that the act does not allow withholding or denial of payments, compensation, or benefits under any other State law to workers employed by call center employers that relocate outside the state.
Includes a severability clause.
Status: Ref To Com On Rules and Operations of the Senate (Senate action) (Apr 8 2021)
Bill S 686 (2021-2022)Summary date: Apr 8 2021 - More information