Requires the Department of Health and Human Services (DHHS), Division of Aging and Adult Services, to work with the Administrative Office of the Courts to develop a plan for evaluating complaints concerning wards under the care of publicly funded guardians to ensure that the process also incorporates a face-to-face obeservation of the ward, and interview with the ward, or both.

Requires the Division of Social Services to study conflicts of interest in child welfare cases as related to public guardianship. Specifies issues that must be considered.

Requires DHHS to continue using existing safeguards regarding guardians as paid service providers. Requires the Division of Aging and Adult Services to consult with named parties and other interested groups to develop a model plan for transitioning a ward to an alternative guardianship arrangement when a guardian is no longer willing or able to serve.

Requires DHHS to continue to study whether utilization of care coordination services would provide needed oversight.

Requires DHHS to submit a final report on each of the above issues to the Joint Legislative Oversight Committee on Health and Human Services and the Fiscal Research Division by October 1, 2014.