Amends GS 7B-300 to provide that the primary objective of protective services is to protect and provide for the safety and well-being of juveniles. Directs protective services to screen reports in accordance with instructions provided by the county child welfare agency, to provide counseling services to juveniles in addition to the currently listed individuals, and to provide counseling to all listed individuals for the purposes of making more suitable decisions as parents, better meeting the needs of juveniles, and sustaining the long-term care and safety of juveniles, in addition to the currently listed counseling purposes. Adds that protective services includes casework.