Bill Summary for H 32 (2023-2024)
Jan 30 2023
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AN ACT REQUIRING THAT IF A SERVICE COMPANY CHARGES ITS CUSTOMERS FOR MISSING SCHEDULED SERVICE APPOINTMENTS, THE SERVICE COMPANY SHALL PAY TO CUSTOMERS THE SAME AMOUNT IF IT FAILS TO DELIVER SERVICE TO A CUSTOMER AT A SCHEDULED SERVICE APPOINTMENT TIME.Intro. by Kidwell, Moss, Adams, Setzer.
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Enacts new GS 66-375, requiring service companies that charge their customers for missing scheduled service appointments to provide customers with confirmation of scheduled appointments and to pay customers the same amount if the company fails to deliver service to a customer at a scheduled service appointment time. Defines confirmation to be notice documented in writing or provided by electronic, telephonic, or other means. Makes a violation of this provision an unfair or deceptive act or practice under GS 75-1.1. Defines a service company as any company that provides services to its customers, rather than products, regardless of whether or not the services are provided under service agreements.