Expands GS 143B-1413 to provide immunity for a public safety answering point (PSAP) and a regional PSAP and their employees, directors, officers, vendors and agents for any damages in a civil action resulting from death or injury to any person or from damage to property incurred by any person in connection with developing, adopting, implementing, maintaining, or operating the 911 system, in addition to the 911 system providers and next generation 911 system providers, and their agents, currently granted immunity. Removes communications service providers from those granted immunity. Specifies that the immunity includes the actions of call taking, dispatching, radio operations, data terminal operations, or any combination of these call-taking functions in a PSAP. More specifically excludes actions arising out of the operation or ownership of a motor vehicle by an employee or agent of a 911 system provider, next generation 911 system provider, PSAP, or regional PSAP. Eliminates the existing provisions providing for the burden of proof in civil actions against a PSAP and its agents.