AN ACT REQUIRING THAT IF A CABLE SERVICE PROVIDER CHARGES ITS SUBSCRIBERS FOR MISSING SCHEDULED SERVICE APPOINTMENTS, THE PROVIDER SHALL PAY TO SUBSCRIBERS THE SAME AMOUNT IF IT FAILS TO DELIVER SERVICE TO A SUBSCRIBER AT A SCHEDULED SERVICE APPOINTMENT TIME.
Amends GS 66-356 to require a cable service provider or cable system that charges subscribers for missing scheduled service appointments to also provide customers with confirmation of scheduled appointments and to pay subscribers the same amount if it fails to deliver service to the subscriber at a scheduled service appointment time. Violations are deemed an unfair or deceptive act or practice.
Appropriates $5,000 from the General Fund to the Utilities Commission for 2022-23 to inform the public of their rights under this act.
Applies to scheduled cable service appointments occurring on or after July 1, 2022.